Privacy Policy

Therapy with Michelle (Herts) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the ethical standards of the National Counselling & Psychotherapy Society (NCPS).

This policy explains what information is collected through this website, why it is collected and how it is used.

Who I am

Michelle McGolpin

Therapy with Michelle (Herts)

Psychotherapeutic Counsellor, Hypnotherapist, EFT & NLP Practitioner

NCPS Accredited Registrant: NCS22-04656

Practice Location: Knights Business Hub, Brewery Road, Hoddesdon, Hertfordshire, EN11 8HF

Email: michellemcgolpin@icloud.com

Website: www.therapywithmichelleherts.co.uk

Information I collect

When you complete the contact form or contact me by email, I may collect:

  • Your name

  • Email address

  • Telephone number

  • The information you choose to share about your enquiry

I only collect information necessary to respond to your enquiry.

How your information is used

Your information is used to:

  • Respond to your enquiry

  • Arrange an introductory call

  • Book appointments if we decide to work together

  • Meet my legal and professional obligations

Your information is never sold or shared for marketing purposes.

Lawful basis

I process your information under the lawful basis of:

  • Legitimate interests

  • Contract (where therapy begins)

  • Legal obligations where applicable

Confidentiality

Any information shared through an enquiry is treated confidentially.

Should we begin working together, confidentiality will be discussed fully within our counselling agreement.

There are limited legal and ethical circumstances where confidentiality may need to be broken, such as where there is a serious risk of harm or where required by law.

Storage

Your information is stored securely.

I retain enquiry information only for as long as necessary.

Client records are retained in accordance with professional guidance and legal requirements.

Your rights

Under UK GDPR, you have the right to:

  • Request access to your data

  • Request correction

  • Request deletion (where appropriate)

  • Restrict processing

  • Object to processing

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies

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Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Michelle McGolpin via email: michellemcgolpin@icloud.com.